We are committed to providing you with the highest quality cosmetic products. We understand that there may be instances where you encounter issues with the products received. In such cases, we have implemented a comprehensive refund policy to address concerns related to manufacturing defects.

Policy Highlights:

1. Verification Process:

• To initiate the refund process, customers must submit a detailed video clearly showcasing the manufacturing defect along with the bill & original untampered packing.
• Videos should be in accordance with the guidelines outlined in our company policy to ensure accurate assessment.

1. Timely Submission:

• Customers must submit the video evidence as soon as possible not more than 24 hours of receiving the product.

1. Manufacturing Defect Criteria:

• Refunds will only be processed for products exhibiting manufacturing defects as per company`s satisfaction.
• The defect should be verifiable through the provided video evidence as per company`s satisfaction.

1. Refund Approval:

• Upon receipt and review of the video, our quality assurance team will assess the manufacturing defect claim.
• If the claim is valid as per company`s satisfaction, a refund will be approved.

1. Refund Process:

• Approved refunds will be processed using the original payment method or an alternative method determined by the company.

1. Non-Compliance:

• Refund requests that do not adhere to the specified guidelines may not be considered.

1. Contact Information:

• For refund inquiries and submission of video evidence, please contact our customer support team at mohitjindalggn@gmail.com

Note: This policy applies solely to manufacturing defects as per company`s satisfaction. For issues unrelated to manufacturing defects, there is strictly NO return and exchange policy.